The role
We’re looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.
Your responsibilities will include
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Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting
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Execute workarounds and solutions for IT hardware issues
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Act as a subject matter expert and point of escalation for L1 and L2 technicians
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Create new processes and documentation for IT hardware team
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Collaborate with related departments to im
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Collaborate with vendors on warranty replacements (RMA), create requests and manage.
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Improve support processes, documentation and training materials
Requirements
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Knowledge of datacenters, and server equipment
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Deep knowledge of IT hardware and practical experience of troubleshooting
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Skills working with the Unix/linux operating system and command line
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Experience with equipment monitoring, data analysis and presentation
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Proactiveness and sense of responsibility
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High proficiency in spoken and written English
It will be a bonus if you have
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Skills of repairing electronics at the component level (SMD)
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Knowledge of network equipment and troubleshooting
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Driving license type B