Role Overview
We’re hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale. You’ll own the learning and certification strategy across Harvey Academy, the Help Center and in-product education: who we teach, what each persona needs to be able to do, and which format fits each learning problem. Harvey ships new product every week, so you’ll also design the agentic workflows that draft content from product sources, set the quality bar and review steps every piece passes before it publishes. This is a hands-on leadership role: you’ll build content yourself while guiding a team of learning experience designers and a certification developer.
What You'll Do
Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel and administrators, with clear outcomes and assessments from first use to certified practitioner.
Define what Harvey certification means: competencies, exam design, pass standards, recertification, and how credentials are issued and verified.
Diagnose each learning need, choose the right format (Help Center article, in-product walkthrough, video, course or exam), and produce content yourself in writing, video and audio.
Design the agentic production workflows, including the instructional standards the agents are built on and the review gates and rubrics content must pass before it publishes.
Own publishing, maintenance and localization across surfaces, working with Engineering and Localization so each product release reaches every asset it affects.
Guide the designers and certification developer, and work with Product, Product Marketing, Customer Success, Support and Legal Engineering on release readiness and learning success metrics.
What You Have
5+ years in learning experience design, instructional design or learning architecture for a technical product, including 2+ years leadership experience.
A track record of building a leveled, persona-based curriculum or certification program from scratch, including competency models, assessments and pass standards.
Hands-on production skill in at least two of: long-form writing, video or audio.
Fluency with AI tools in your own work, and experience designing workflows where models draft and people review.
Experience running a CMS (e.g., Sanity) and and an LMS (e.g. Skilljar), and using learning data to set priorities and measure results.
Experience teaching lawyers or other professionals, or familiarity with CLE accreditation, is a plus.
Compensation
$140,000 - $216,000 USD