Implementation Specialist
You'll be the engineer who gets customers live and winning fast. When a company signs on with Firecrawl, you're the one who lands in their environment, wires up the integration, and turns "we bought it" into "it's in production and working." This is a hands-on, customer-facing engineering role measured in time-to-value and adoption, not tickets closed. You build, you deploy, you own the outcome.
Salary Range: $209,000–$265,000 USD/year OTE
Equity Range: Competitive equity. Details shared during the process.
Location
San Francisco, CA (SF HQ). On-site, five days a week.
Job Type: Full-Time
Experience: 3+ years in a customer-facing technical role or equivalent
Work Authorization: Open to candidates already authorized to work in the US. We also support H-1B transfers, F-1 OPT and STEM OPT, TN (Canada and Mexico), and E-3 (Australia). We’re not able to sponsor new H-1B visas for candidates outside the US.
What You'll Do
Own customer onboarding end to end: land in their environment, scope the integration, and get them to production fast
Get hands-on with the product against real customer data, build the integration, and solve the problems that block go-live
Run technical discovery: diagnose where a customer's extraction or pipeline breaks, and know whether it's usage, a bug, or a real product gap
Turn a successful launch into adoption and expansion, and partner with the Deployment team to hit team targets
Be the trusted technical voice during rollout, and bring what you learn in the field back to product and engineering
Know when to solve it yourself and when to pull in engineering
What We're Looking For
You've done implementation, forward-deployed, solutions, or customer-facing engineering, ideally at a developer, API, or AI-infra product
You're technical enough to earn a developer's respect: you can read code, use an API, and build a real integration yourself
You've taken customers from signed to live in production, and can point to the technical work that made the rollout land
You check before you build: you can tell user error from a bug from a real product gap, and you don't turn every ask into a custom feature
You can translate between deep technical detail and business value without losing either audience
You move fast and close the loop. You'd rather ship a working integration against real data than perfect a doc
Backgrounds that often do well: implementation or onboarding engineers at API/devtools companies. Solutions engineers who owned the full lifecycle from signed deal to production. Technical account managers who actually built things. Ex-founders who sold and delivered their own product.
What We're NOT Looking For
A pure backend engineer who doesn't want to be in front of customers
A project manager who coordinates rollouts but can't build
Someone who needs a fully-built playbook before they can run